At Rahim Surgical, we are committed to your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to assist you.

Eligibility for Refund:

• Refunds are available if you receive a damaged or defective product.
• Refunds may also be issued for products that do not meet your expectations, subject to the conditions outlined below.

Conditions for Refund:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• You must initiate the refund process within [number of days] days of receiving the product.
• Proof of purchase, such as an order confirmation or receipt, may be required to process the refund.

Refund Process:

• To request a refund, contact our customer service team with the details of your issue.
• Our team will review your request and provide instructions on how to proceed with the return.
• Once we receive the returned item and confirm its eligibility for a refund, we will begin the refund process.
• Refunds will be issued to the original payment method used for the purchase.

Non-Refundable Items:

Certain items are not eligible for refund, including:

• Digital products or services.
• Items marked as final sale or clearance.
• Products that have been customized or personalized.

Shipping Costs:

• The customer is responsible for shipping costs associated with returning the item unless the return is due to an error on our part or a defective product.

Refund Timeline:

• Refunds may take up to 3 days to process, depending on your payment method and financial institution.